Home / FAQs
FAQsQuestions, answered straight
Everything group leaders and camp directors ask us most. Don’t see yours? Send it through the form — a person answers every message.
For group leaders
Does Camp Connection cost my group anything?
No. Searching, matching, and concierge help are free for your group, always, and fit and availability are the only things that decide which camps we recommend.
How fast will I hear back?
A real person reads every inquiry. In most cases we come back with two or three live options within one business day — often the same day, because we check availability with the camps before we reply.
Do you book the camp for us?
We find and hold the options; you book directly with the camp. The contract, deposit, and relationship stay between your group and the camp, and we stay available for questions the whole way through.
What if the camp we like is full?
That is exactly the problem we exist to fix. If your first option is full, we walk your group to the next camp that fits — you never start the search over.
How big does our group need to be?
We book groups of 30 or more. That is the size of group the camps we work with are set up to host, and it is where we can find you real options quickly. If your group is smaller, you are welcome to browse camps yourself in our directory, by state.
What kinds of groups do you work with?
Groups of 30 or more, of every kind: churches (youth groups, family camps, men’s and women’s retreats, marriage weekends, worship teams, leadership retreats), schools and outdoor education, businesses and nonprofits, and sports, band and cheer camps. If your group needs beds, meals, and meeting space, we can help.
How do you know which camps have room?
Thirty years of working relationships with camps across the country, plus direct calendar visibility for camps that run their bookings on The One App. We confirm availability with the camp before we ever put it in front of you.
For camps & retreat centers
What does a listing cost my camp?
Nothing. Listing and claiming are free, with no subscription. We talk through how we work together with each camp, one to one, before we send a first group.
How do I claim or correct my camp’s listing?
When your listing is live, claiming is free and verified — an email at your camp’s own domain, or a callback to your published number. Once claimed you control the photos, description, and where leads go. If anything is wrong before you claim, tell us and we fix it.
Can I have my camp removed from the directory?
Yes, immediately and without argument. Unclaimed listings carry only public, factual information, and any camp can ask us to remove its listing at any time.
What if a group finds us but we’re full?
Tell us, and we place the group at another camp that fits, so they are not left starting over. Keep your calendar current on your listing and you will see fewer requests you cannot take.