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FAQs

Questions, answered straight

Everything group leaders and camp directors ask us most. Don’t see yours? Send it through the form — a person answers every message.

For group leaders

Does Camp Connection cost my group anything?

No. Searching, matching, and concierge help are free for your group, always. Camps pay us a referral fee only when a group we sent actually books — and that fee never changes your price or which camps we recommend.

How fast will I hear back?

A real person reads every inquiry. In most cases we come back with two or three live options within one business day — often the same day, because we check availability with the camps before we reply.

Do you book the camp for us?

We find and hold the options; you book directly with the camp. The contract, deposit, and relationship stay between your group and the camp, and we stay available for questions the whole way through.

What if the camp we like is full?

That is exactly the problem we exist to fix. If your first option is full, we walk your group to the next camp that fits — you never start the search over.

What kinds of groups do you work with?

Church groups of every kind: youth groups, family camps, men’s and women’s retreats, marriage weekends, worship teams, school groups, and church leadership planning retreats. If your group needs beds, meals, and meeting space, we can help.

How do you know which camps have room?

Thirty years of working relationships with camps across the country, plus direct calendar visibility for camps that run their bookings on The One App. We confirm availability with the camp before we ever put it in front of you.

For camps & retreat centers

What does a listing cost my camp?

Nothing. Listing and claiming are free, with no subscription and no per-lead charge. A referral fee applies only when a group Camp Connection sourced signs with you, and the exact terms are put in plain writing before you accept your first lead.

How do I claim or correct my camp’s listing?

When your listing is live, claiming is free and verified — an email at your camp’s own domain, or a callback to your published number. Once claimed you control the photos, description, and where leads go. If anything is wrong before you claim, tell us and we fix it.

Can I have my camp removed from the directory?

Yes, immediately and without argument. Unclaimed listings carry only public, factual information, and any camp can ask us to remove its listing at any time.

What if a group finds us but we’re full?

You can still earn. When a group originates on your listing and books elsewhere because you had no room, you receive an origination share — being full should never mean getting nothing.